Shipping policy

At Voltex, we aim to deliver your fitness supplements, protein powders, creatine, pre-workout products, and gym wear safely and efficiently throughout the United States.

1. Shipping Charges

Free Shipping: Available on orders over $75.
Standard Shipping: A shipping fee of $5.99 applies to orders below $75.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 1–2 business days.
Orders placed on weekends or US public holidays will generally be processed on the next business day.
Processing times may vary during promotional campaigns, major sales, or periods of high order volume.

3. Delivery Time

Estimated delivery time is 3–7 business days after dispatch for most US destinations.

Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Address

Orders will be delivered to the shipping address provided at checkout.

Please ensure your full address, including apartment or unit number where applicable, and contact information are correct before placing your order.

We may be unable to deliver to PO boxes or certain locations, depending on the shipping service used.

5. Order Tracking

When tracking is available, we will provide tracking details by email or another available communication channel after your order has shipped.

Please allow some time for tracking information to become available in the carrier's system.

6. Shipping Delays

Although we work to deliver orders within the estimated timeframe, delays may occur due to weather, carrier disruptions, holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our customer support team.

7. Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and photographs of the issue.

We will review your request and assist you in accordance with our Refund & Return Policy.