Refund policy

Last Updated: October 11, 2026

At Voltex, customer satisfaction is important to us. We want you to have a positive shopping experience when purchasing our fitness supplements, protein powders, creatine, pre-workout products, and gym wear.

Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange within 14 days of delivery if:

  • You receive a damaged, defective, or faulty product.

  • You receive an incorrect product or the wrong size.

  • Your order does not match the product you purchased.

For gym wear, items must be unworn, unused, unwashed, and returned with their original tags and packaging.

For supplements, returns are generally accepted only for damaged, defective, incorrect, or otherwise eligible products. Products must remain sealed and in their original packaging unless the issue involves damage or a defect.

Proof of purchase and photographs of the product may be required to assess your request.

2. How to Request a Return or Exchange

To request a return or exchange, contact our customer support team within 14 days of delivery.

Please provide:

  • Your order number.

  • The name of the product.

  • A brief description of the issue.

  • Clear photographs or videos showing the damage, defect, or incorrect item, where applicable.

Our team will review your request and provide instructions if the return or exchange is approved.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Email: [Insert Your Support Email]

Phone / WhatsApp: [Insert Your Contact Number]

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

After reviewing the evidence, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and applicable law.

Please keep the original packaging until your request has been reviewed.

4. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain items may not be eligible for return or exchange, including:

  • Opened or unsealed protein powders, creatine, pre-workout supplements, and other consumable products, unless they are defective, damaged, incorrect, or applicable law requires otherwise.

  • Supplements that have been used, tampered with, or stored improperly after delivery.

  • Products damaged through misuse, neglect, or unauthorized modification.

  • Personal-care or hygiene-related products that cannot be safely resold.

Sale items and discounted products may have additional restrictions, except where an item is defective, incorrect, or consumer law provides otherwise.

Gift cards are generally non-refundable except where required by law.

5. Exchanges

If you receive an incorrect or defective item, we will review your request and explain the available exchange or replacement options.

For gym wear size exchanges, the item must be unworn, unwashed, unused, and returned with its original tags and packaging.

Exchanges are subject to product availability. If a replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

6. Return Shipping Costs

Customers may be responsible for return shipping costs for eligible returns due to reasons such as a size preference, subject to applicable law and the terms communicated when the return is approved.

If the return is due to our error, such as sending the wrong item, or an item arrives damaged or defective, Voltex will review the issue and provide appropriate instructions regarding return shipping.

Any applicable shipping charges will be communicated