Privacy policy

Last Updated: October 11, 2026

At Voltex (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, or make a purchase from our online store (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our Site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, device type, and cookies installed on your device. We may also collect information about the products and pages you view, the websites or search terms that referred you to our Site, and how you interact with our store.

We refer to this information as “Device Information.”

We collect Device Information through technologies such as:

  • Cookies: Small data files stored on your device that help our website function and remember your preferences.

  • Log Files: Files that record website activity, IP addresses, browser types, internet service providers, and date and time information.

  • Pixels and Web Beacons: Technologies that help us understand how visitors interact with our Site and marketing campaigns.

  • Analytics Tools: Tools that help us understand website traffic and improve our customers’ shopping experience, where enabled.

When you make or attempt to make a purchase, we may collect your name, billing address, shipping address, email address, phone number, order details, and payment-related information. Payments are processed through available payment providers, and we do not necessarily store complete payment card details on our own systems.

We refer to this information as “Order Information.”

Device Information and Order Information are collectively referred to as “Personal Information.”

2. How We Use Your Personal Information

We use your Personal Information for legitimate business purposes, including:

  • Processing and fulfilling orders for protein powders, creatine, pre-workout supplements, gym wear, and other products.

  • Processing payments, arranging shipping, and sending order confirmations and invoices.

  • Communicating with you about your purchases, deliveries, returns, and customer support requests.

  • Detecting and preventing fraud, unauthorized transactions, and other security risks.

  • Improving our website, product selection, and overall shopping experience.

  • Understanding customer preferences and analyzing website traffic.

  • Sending promotional emails, offers, and product updates where permitted by law and consistent with your preferences.

  • Measuring the effectiveness of our advertising and marketing campaigns.

  • Complying with applicable legal, tax, accounting, and regulatory obligations.

We do not use your personal information for purposes unrelated to those described in this policy without providing additional notice where required.

3. Sharing Your Personal Information

We may share your Personal Information with trusted third parties when necessary to operate our business and provide our services.

These third parties may include:

  • Shopify: Our ecommerce platform, which helps us operate our online store and process orders.

  • Payment Providers: Services that securely process payments and transactions.

  • Shipping and Delivery Providers: Companies that deliver your orders and provide tracking information.

  • Analytics Providers: Services that help us understand website performance and visitor behavior, where enabled.

  • Marketing and Advertising Providers: Services that help us promote our products and measure advertising performance, where enabled.

  • Professional Advisers and Authorities: Where necessary to comply with legal obligations, protect our rights, or address fraud and security concerns.

You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.

We do not sell your personal information in exchange for money. Certain advertising or analytics activities may constitute “sharing” or targeted advertising under applicable privacy laws, and you may have the right to opt out of these activities.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, improve website performance, and support analytics and advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of our website.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

For additional information about cookies, visit https://www.allaboutcookies.org.

5. Behavioral Advertising and Marketing

Where enabled, we may use information about your browsing activity and purchases to provide relevant product recommendations, promotional communications, and advertisements.

You can manage advertising preferences through the settings provided by the relevant advertising platform. You may also unsubscribe from promotional emails using the unsubscribe link included in those messages.

Opting out of promotional emails does not prevent us from sending essential transactional messages, such as order confirmations or shipping updates.

6. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our Site may not respond to all Do Not Track requests.

Where required by applicable law, we will honor recognized privacy preference signals and applicable opt-out requests.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal exceptions.

  • Receive a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, personal information sharing, or sales where applicable.

  • Object to or restrict certain types of processing, where provided by law.

  • Appeal a privacy-related decision where applicable.

  • Not be discriminated against for exercising your privacy rights.

To exercise your rights, contact us using the details provided in the “Contact Us” section. We may need to verify your identity before processing your request.

If you are located in the European Economic Area or the United Kingdom, additional privacy rights may apply under applicable data protection laws.

8. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the services and providers used to operate our store.

When required by law, we will take appropriate steps to protect your information during international transfers.

9. Data Retention and Security

We retain your Personal Information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

You may request deletion of your personal information, subject to any legal requirements that require us to retain certain records.

We use reasonable administrative, technical, and organizational measures to protect your information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

10. Supplements and Product Information

Voltex offers fitness supplements and related products intended to support customers' fitness and training routines.

If you voluntarily provide information about your product preferences or fitness-related interests, we may use that information to respond to your requests and improve our services, subject to applicable privacy laws.

We do not require you to disclose medical information to browse our Site or purchase products. Please avoid sending sensitive medical or health information through general customer support channels.

Product purchases do not constitute medical advice, and our collection or use of personal information does not replace consultation with a qualified healthcare professional.

11. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected such information without the legally required authorization, we will take appropriate steps to delete it.

Certain supplements may have additional age-related restrictions. Customers should review applicable product labels and local laws before purchasing or using any supplement.

12. Third-Party Websites

Our Site may contain links to third-party websites, payment services, or social media platforms. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, legal requirements, or other operational needs.

Any changes will be published on this page along with the updated “Last Updated” date. We encourage you to review this policy from time to time.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact Voltex using the details below.

Store Name: Voltex
Email: [Insert your customer support email]
Business Address: [Insert your business mailing address, if applicable]
Phone/WhatsApp: [Insert your customer support number, if applicable]

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.